Cancellation policy
House of S21 — Monthly Subscription Policy
Beautiful home décor, thoughtfully curated and delivered with care. 🩷
Our Monthly Mystery Subscription Box is a recurring subscription designed to bring a fresh collection of beautiful home décor to your home each month.
This policy explains how subscriptions, payments, deliveries and cancellations work.
✨ What's Included?
Each monthly Mystery Box costs £45 and contains a minimum of five carefully selected home décor items, with a combined retail value greater than the subscription price.
Every collection follows a carefully curated seasonal or timely theme.
From our November 2026 collection onwards, individual products, colours and designs may vary between subscribers.
Some months, everyone may receive identical items, while other months, boxes may contain different combinations.
Every variation is thoughtfully curated to offer comparable quality, styling and value.
💳 Subscription Payments
Your first payment of £45 is taken when you subscribe and covers the Mystery Box shown on the product page at the time of purchase.
Your first box is dispatched during the first full working week of the advertised delivery month.
Your next payment will be taken on the 20th of the advertised delivery month, covering the following month's Mystery Box.
After that, your subscription renews automatically on the 20th of each month, with each payment covering the following month's box, until cancelled.
📦 Delivery
Mystery Boxes are dispatched during the first full working week of each month using tracked delivery.
UK mainland: Delivery included in your subscription.
Northern Ireland: Additional £5.99 delivery charge.
🩷 Cancelling Your Subscription
There is no minimum subscription term.
You may cancel your subscription at any time to prevent future renewals.
To avoid being charged for the following month's Mystery Box, please cancel before your payment is taken on the 20th of the month.
Cancelling your ongoing subscription does not automatically cancel or refund a Mystery Box that has already been paid for.
Any applicable statutory cancellation and refund rights remain unaffected.
👤 How to Manage or Cancel Your Subscription
You can manage or cancel your Monthly Mystery Subscription Box through your House of S21 customer account.
1. Select the 👤 account icon at the top right of the House of S21 website.
2. Sign in to your customer account using the details associated with your subscription.
3. Select “Manage your Subscription”.
4. From there, you can view and manage your subscription, including cancelling future renewals.
To avoid your next payment, please cancel before your payment is taken on the 20th of the month.
If you need assistance accessing or managing your subscription, please contact us at houseofs21@outlook.com.
🏠 Cancellation by House of S21
We reserve the right to discontinue a subscription where there is a legitimate business reason for doing so, including circumstances where we are unable to continue providing the service.
Where reasonably possible, we will provide advance notice and explain our decision.
Any payments already taken for future Mystery Boxes that will not be supplied will be refunded in full.
This provision does not affect your statutory rights, including any applicable rights to cancel eligible purchases, return goods or seek remedies for faulty or misdescribed products.
✨ Skipping a Month
We don't currently offer the option to pause or skip individual monthly boxes.
If you don't wish to receive a future collection, you can cancel your subscription before your next renewal.
You are always welcome to subscribe again, subject to availability.
🎁 Mystery Box Contents
Each month's collection is a surprise, with products selected to complement the monthly theme.
We may revisit seasonal themes in future years, but each month's collection will feature new products and designs rather than repeating items from previous collections.
Individual items cannot automatically be exchanged because a particular colour or design isn't to your personal taste. This does not affect your statutory consumer rights.
💕 Refunds and Your Rights
Your statutory cancellation rights and rights concerning faulty, damaged, misdescribed or incorrect goods remain unaffected by this policy.
For further information, please see our Returns & Refund Policy.
📩 Need Help?
If you have any questions about your subscription, payment dates or cancellation, please contact us at:
Thank you for being part of House of S21 and supporting our small independent business. 🩷